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Seagate dashboard installer dmg5/24/2023 ![]() In this particular data recovery case, the heads assembly had gotten just slightly bent, and so the next time the external drive was powered on, the heads assembly swung across the ramp… and got stuck. The margins for error here are razor-thin. A little ramp placed between the head stack and the platters makes sure the heads move to their proper positions just above the surfaces of the platters when they unpark. When you run power to a hard drive, the hard drive’s spindle motor starts to spin the platters and the read/write heads leave their rest position.
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